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Visitor Information

Visiting Policy

Due to a decline in area COVID cases, please note these special visitor instructions.

- Two visitors are allowed in our Acute Care, Women’s Health, Emergency, Urgent Care and Surgical Services departments. 

- No Visitors for patients who test positive for COVID.

- No Visitors under 18 years of age are allowed UNLESS they are a patient or receiving care

- No visitors are allowed in our Tomah Health Café.

All visitors will be screened and are required to wear a medical-grade masks, N95 or KN95 masks at all our locations(Neck gaiters, bandanas, masks with vents, and cloth masks ARE NOT ALLOWED.)

Patients and visitors without those masks will be offered a medical-grade mask during our screening process. Visitors must keep masks on at all times while in Tomah Health (even when sitting in patient rooms).

We understand that restrictions have been difficult on our patients, their families and our staff, but truly appreciate all the cooperation, which has enabled us to continue providing safe, quality care.

 

Family and friends brighten your day and can help speed your recovery. During your hospitalization at Tomah Health, our goal is to provide an environment that promotes healing and provides a positive experience for you and your visitors. In order to accommodate the varied needs of our patients, the following guidelines should be explained to our visitors upon their arrival:

  • Visiting hours are from 6 a.m. to 6 p.m. Monday - Friday and 9 a.m. to 5 p.m. Saturday and Sunday, with the exception of those patients located in the Special Care Unit. Special visiting hours are maintained on these units;
  • Tomah Health is a smoke free hospital. Smoking is not permitted inside the hospital or patient rooms. There is a specified smoking area outside on the hospital grounds for those individuals who desire to smoke;
  • For the rest and welfare of all of our patients, the television must be kept at a low volume. If you are visiting a patient who is sharing a room with another patient, the television may be requested to be turned off to allow for sleep. Nursing personnel may request that televisions be turned off at 10 p.m.;
  • We encourage family visits, however, small children should be held by hand for their safety. To prevent transmission of germs, children should never be allowed to sit or lie down on the floor;
  • We understand that some of our patients have special likes and dislikes regarding food. Please feel free to express your food preferences to the staff;
  • Medications should be given to the patient by the nurse or physician only. Special circumstances will require a physician's order;
  • We strive to provide all patients and visitors with a clean and pleasing environment. To allow our Environmental Services department to keep the patient room as sanitary as possible, visitors may be requested to leave the room so that it can be cleaned. We realize this may be an inconvenience, however, we suggest that visitors enjoy our cafeteria or a tour of our grounds during this time. We also have a beautiful lakeside waiting room available to patients and their families at the end of the south hall;
  • To benefit all patients, visitors and staff, all visitors are responsible to conduct themselves in a polite and courteous manner. Any visitors who exhibit threatening behavior, or use of abusive or profane language, will be requested to leave the facility;
  • Some families may have special circumstances that do not follow our visiting hours policy. Special needs are considered a priority. Please tell the nursing team leader, or unit manager of your requests, and every effort will be made to meet any special needs that arise.

Cafe Hours

Due to COVID-19, our Cafe is currently closed to the public. If a visitor wants to order food, they would order off the guest menu and the tray would be delivered to the department.   

Vending Machines

Vending machines are located on the first floor near our Emergency Department.

Telephone Service

To call outside the hospital from your bedside telephone, dial 9, wait for the dial tone and then dial the number you wish to call. There is no charge for local phone calls. When dialing outside the local area, dial 9; and then 0 to obtain an outside operator who will assist you. The outside operator will ask you how you wish to be billed for the call. Charges may be billed to your home phone or to your telephone credit card. You may also make collect calls.

A telephone for communication impaired (i.e., hearing and speech) patients and visitors are also available. Contact your nurse for this service.

WiFi

For your convenience, Tomah Health provides public wifi throughout our facility. Contact our main Admissions Desk for any questions.  

Gift Shop

The Tomah Health Gift Shop  is located in our main lobby and provides various items including fresh flowers, home decor, seasonal gifts, jewelry and apparel, baby gifts, plush toys, coloring books, candy, women's and men's gift items, Tomah Health gear, greeting cards and much more.

Lost and Found

Lost and found items are turned in to the Environmental Services Department and retained for 30 days. The department is located on the ground floor of the hospital.

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